Return Refund Policy
Refund Statement
Our supporters are incredibly important to us. With your support, we can help people forced to flee their homes looking for safety. Generally, a donation to Dostaid is, like all charitable donations, not refundable. Decisions on refunds will be made on a case-by-case basis after analysis of the particular circumstances of the donation.
Donations and Refunds
Dostaid will consider a refund in the specific circumstances listed below upon a justified request from the donor:
We will refund your donation if there was an error made by Dostaid.
We will refund your donation if the donation was made unknowingly, for example in a situation where a donation was made with a stolen or lost card.
We may refund if you have accidentally entered the wrong amount.
We may refund if you have accidentally created a monthly donation whereas your intention was to make a one-off donation.
We may refund in other similar exceptional circumstances.
Refund Terms and Conditions
To request a refund of your donation made to UNHCR, please contact our Supporter Care team (dostaidbangladesh@gmail.com) and request a refund within 30 days after the date of donating, including if you wish to request a refund for a monthly donation. As your donation received is swiftly employed to one of our emergency response operations, Dostaid will not be able to refund any donations further than the past 30 days in all situations.
We can only issue a refund to the same card or account from which the donation was made. This includes all credit and debit card payments, PayPal, direct debit, and all other payment methods currently available on our website.
Requesting a Refund
If you wish to request a refund, please contact our Supporter Care team at support@dostaid.org and provide:
your full name,
the email address provided when donating,
your country of residence
your phone number,
the date on which the donation was made,
the amount of the relevant donation
payment method, and
all relevant circumstances justifying your request.
Upon receipt, we will review your request and endeavor to respond to you within two business days. If the request is accepted, we will process the refund as soon as possible to which payment gateway you donated. Please note that it may take 7-10 business days until a refund reaches your account.